Shipping & Returns

  1. How do I get FREE GROUND shipping on my order?
  2. How fast is my order processed?
  3. When will my order ship?
  4. What shipping options are available?
  5. Do you ship outside of Canada?
  6. How will you ship my order?
  7. Do you ship to Freight Forwarders?
  8. How much is shipping?
  9. When will I receive my order?
  10. Do you offer expedited shipping?
  11. Can I have my order sent to more than one address?
  12. Can I send an order to a country other than Canada?
  13. What could cause a shipping delay?
  14. Delays by shipping companies
  15. Delays during holiday seasons such as Christmas
  16. Item is on backorder
  17. Undeliverable packages (orders returned to us)
  18. Billing address information is inconsistent with what is on the credit card record
  19. Restocking Fee
  20. Return Shipping Costs
  21. Outgoing Shipping Costs

Q: How do I get FREE GROUND shipping on my order?

Enter promo code FREE at checkout. Free shipping within Canada only, excluding North West Territories, Yukon, Nunavut and Labrador. Free Shipping does not apply to orders requiring truck freight, over 150 lbs or dimensionally too large for regular courier. A shipping quote will be provided in these circumstances.

Q: How fast is my order processed?

Under normal circumstances, orders are processed the same or following day, Monday through Friday during typical business hours. All orders placed Saturday or Sunday will be processed on Monday, with the exception of holidays.

Q: When will my order ship?

All shipments leave Monday through Friday. Since some orders are drop-shipped from other suppliers, we cannot guarantee same or next-day shipments. However, most shipments will leave within 1-3 days. If there are any known delays, we will let you know as soon as possible.

Q: What shipping options are available?

All shipments are sent by the ground service of our choice, unless otherwise requested. All orders must ship to physical addresses. WE WILL NOT SHIP TO A POST OFFICE BOX (P.O. BOX). While we do offer express service, you may need to contact us before ordering to get a shipping quote.

Q: Do you ship outside of Canada?

Sorry, we currently do not ship outside of Canada.

Q: How will you ship my order?

We ship primarily through Purolator Courier, however, some shipments may be shipped by other freight carriers. Action Car and Truck Accessories reserves the option to choose the best carrier available at the time of shipment.

Q: Do you ship to Freight Forwarders?

No we do not. There are no exceptions.

Q: How much is shipping?

Shipping is determined using courier rate calculations. Shipments over 150 lbs. or dimensionally too large to go by courier will be sent via LTL truck freight and will require a quote prior to processing.

Q: When will I receive my order?

While many orders will ship directly from our warehouse, we may drop-ship from other suppliers. We do our best to only work with suppliers that can fulfill our orders efficiently, so most orders will leave within 1-3 business days after processing. Standard ground shipments will take 1-5 business days to arrive, depending on which province you ship to (a business day is a non-holiday weekday, weekends are not counted). Expedited shipments will arrive in the amount of business days you select, plus the processing time, prior to shipping. Please allow extra time when shipping to remote rural areas and during peak holidays. When your order ships, we will send you a Shipping Confirmation email with a tracking number and direct link you can use to track your order. If you placed your order via the telephone and did not provide us with an e-mail address, please contact customer service if you do not received your order within 10 business days.

Q: Do you offer expedited shipping?

Yes. You can choose 3-Day, 2-Day or Next Day service for an additional charge. The expedited shipping duration does not include the time to process your order. Please refer to the Shipping Estimate feature in your cart screen, after adding your items, to estimate the amount of your shipping cost. If actual shipping rates are higher than the what the cart quoted, we will contact you as soon as possible to discuss any additional charges.

Q: Can I have my order sent to more than one address?

Each order can be sent to only one address. If you are purchasing several items to be shipped to different addresses, you'll need to place a separate order for each different shipping address.

Q: Can I send an order to a country other than Canada?

Currently, we only ship within Canada.

Q: What could cause a shipping delay?

Wrong address or postal code used for the shipping address.

When the shipping company can't deliver your package and they send the packages back to us, we will contact you via email or phone for correct address information.
Unforeseen circumstances at our business.

Q: Delays by shipping companies

Your shipment could be temporarily lost or misplaced by the shipping company. If the delay is deemed unreasonable, we will ship you a replacement order. If the original package does arrive it is your responsibility to help get that package back to us. If the package is not returned in a reasonable amount of time, you will be charged for it, plus the shipping cost.

Q: Delays during holiday seasons such as Christmas

Shipping companies often do not guarantee any shipment a couple of weeks before Christmas. Please allow extra time for deliveries during this time. You can also contact us for expedited shipping options.

Q: Item is on backorder

We will contact customers via your email in case the product you ordered is on backorder and will be delayed. If you have other items on your order that are not on backorder we may ship items separately, backordering the unavailable items.

Q: Undeliverable packages (orders returned to us)

Packages that are returned to us by courier and marked as "Unclaimed", "Return to Sender", "Attempted Unknown", "Refused", or "Invalid Street Address", will be credited back to the customer's credit card on file, less the shipping and handling fees and a 25% restocking fee.

Q: Billing address information is inconsistent with what is on the credit card record

To protect our customers against credit card fraud, we will call, email or use other ways to verify that the credit card holder authorized the purchase. The billing address MUST MATCH the records at the card issuing bank or we will not accept the order.

Q: Restocking Fee

Returns are subject to a 15% Restocking Fee.

Q: Return Shipping Costs

Return shipping is the customer's responsibility.

Q: Outgoing Shipping Costs

If an item was sold with "Free Shipping", the original, actual outgoing shipping charges cannot be refunded and will be deducted from your refund.