Shipping and Returns
How do I get FREE GROUND shipping on my order?
Free shipping applies to most items within Canada, some exceptions may apply within North West Territories, Yukon, Nunavut, Labrador and other remote areas. Free Shipping does not apply to orders requiring truck freight, over 150 lbs or dimensionally too large for regular courier. A shipping quote will be provided for your approval before any product is shipped in these circumstances.
How fast is my order processed?
Under normal circumstances, orders are processed the same or following day, Monday through Friday during typical business hours. All orders placed Saturday or Sunday will be processed on Monday, with the exception of holidays.
When will my order ship?
All shipments leave Monday through Friday. Most shipments will leave same day or next day. If there are any known delays, we will let you know as soon as possible.
What shipping options are available?
All shipments are sent by the ground service of our choice, unless otherwise requested. All orders must ship to physical addresses. WE WILL NOT SHIP TO A POST OFFICE BOX (P.O. BOX). While we do offer express service, you may need to contact us before ordering to get a shipping quote.
Do you ship outside of Canada?
Sorry, we currently do not ship outside of Canada.
How will you ship my order?
We ship primarily through FedEx Courier, however, some shipments may be shipped by other freight carriers. Action Car and Truck Accessories reserves the option to choose the best carrier available at the time of shipment.
Do you ship to Freight Forwarders?
No we do not. There are no exceptions.
When will I receive my order?
While many orders will ship directly from our warehouse, we may drop-ship from other suppliers. We do our best to only work with suppliers that can fulfill our orders efficiently, so most orders will leave within 1-3 business days after processing. Standard ground shipments will take 1-5 business days to arrive, depending on which province you ship to (a business day is a non-holiday weekday, weekends are not counted). Expedited shipments will arrive in the amount of business days you select, plus the processing time, prior to shipping. Please allow extra time when shipping to remote rural areas and during peak holidays. When your order ships, we will send you a Shipping Confirmation email with a tracking number and direct link you can use to track your order. If you placed your order via the telephone and did not provide us with an e-mail address, please contact customer service if you do not received your order within 10 business days.
Can I have my order sent to more than one address?
Each order can be sent to only one address. If you are purchasing several items to be shipped to different addresses, you'll need to place a separate order for each different shipping address.
Can I send an order to a country other than Canada?
Currently, we only ship within Canada.
What could cause a shipping delay?
Wrong address or postal code used for the shipping address.
When the shipping company can't deliver your package and they send the packages back to us, we will contact you via email or phone for correct address information.
Unforeseen circumstances at our business.
Delays by shipping companies
Your shipment could be temporarily lost or misplaced by the shipping company. If the delay is deemed unreasonable, we will ship you a replacement order. If the original package does arrive it is your responsibility to help get that package back to us. If the package is not returned in a reasonable amount of time, you will be charged for it, plus the shipping cost.
Delays during holiday seasons such as Christmas
Shipping companies often do not guarantee any shipment a couple of weeks before Christmas. Please allow extra time for deliveries during this time. You can also contact us for expedited shipping options.
Item is on backorder
We will contact customers via your email in case the product you ordered is on backorder and will be delayed. If you have other items on your order that are not on backorder we may ship items separately, backordering the unavailable items.
Undeliverable packages (orders returned to us)
Packages that are returned to us by courier and marked as "Unclaimed", "Return to Sender", "Attempted Unknown", "Refused", or "Invalid Street Address", will be credited back to the customer's credit card on file, less the shipping and handling fees and a 25% restocking fee.
Billing address information is inconsistent with what is on the credit card record
To protect our customers against credit card fraud, we will call, email or use other ways to verify that the credit card holder authorized the purchase. The billing address MUST MATCH the records at the card issuing bank or we will not accept the order.
Returns and Exchanges
For all returns and exchanges, you will require the following:
The original receipt from your purchase – for online orders, you can contact customer service for a copy.
The original method of payment (If a gift card was used and was discarded, please proceed to a retail store where the refund will be processed on a new gift card).
Original packaging and all items originally included by the manufacturer (incl. all manuals and accessories).
Contact information provided when the order was placed (name, address & postal code, phone, email).
IMPORTANT: In the event that a returned order has items missing, the order may be refused, or the value of the missing materials may be deducted from the total credit amount.
Online Orders:
When you receive your package, we ask that you examine it closely prior to opening the factory sealed product packaging. If you are not satisfied with your order, you may exchange or return your product at any Action Car & Truck Accessories retail store in Canada. For your convenience, we also accept returns by courier for orders that were shipped directly to you. Please contact us at support@actiontrucks.com to request your Return Merchandise Authorization (RMA) number. It can take up to 2 business days before an RMA is issued to you. IMPORTANT: Packages returned without an RMA number will be refused. Your RMA number is valid for 14 days. Shipping and handling (S&H) charges are non-refundable; however, we will gladly refund your original shipping cost if you are returning an item because of an error on our part or we have determined that the product is defective.
Any product (with the exception of installed or painted parts) may be exchanged or refunded within 60 days. Must provide original sales receipt and product must be in its original condition and packaging. All products are covered by specific manufacturer’s warranties. Must provide original sales receipt for all warranty claims.